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Achieving performance breakthroughs in an HMO business process through quality planning.

K B Hanan1

  • 1Kaiser Foundation Health Plan of Georgia.

Quality Management in Health Care
|December 4, 1993
PubMed
Summary

Quality planning teams at Kaiser Permanente

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Area of Science:

  • Healthcare Management
  • Process Improvement
  • Quality Management

Background:

  • Inefficient supplier and vendor payment processes can negatively impact organizational operations.
  • Kaiser Permanente's Georgia Region identified a need to optimize its payment procedures.

Purpose of the Study:

  • To design and implement a new process for improving supplier and vendor payments.
  • To evaluate the effectiveness of process redesign as a quality planning model.

Main Methods:

  • Formation of a dedicated quality planning team.
  • Analysis and redesign of the existing payment process.
  • Implementation of the new process.

Main Results:

  • Achieved a 73 percent reduction in payment cycle time.
  • Demonstrated the benefits of a structured process redesign approach.

Conclusions:

  • Process redesign is an effective quality planning model for improving operational performance.
  • Careful team configuration, expertise, and management support are crucial for successful process redesign projects.

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