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What's wrong with total quality management?

C T Yarington1

  • 1Virginia Mason Medical Clinic, Seattle, WA 98111.

Medical Group Management Journal
|December 9, 1993
PubMed
Summary
This summary is machine-generated.

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Total Quality Management (TQM) is effective, but its success hinges on complete management support for integration into quality improvement initiatives. Lack of support undermines the practice, leading to suboptimal outcomes.

Area of Science:

  • Healthcare Management
  • Quality Improvement Science

Background:

  • Total Quality Management (TQM) is a widely recognized management approach.
  • Challenges in TQM implementation often stem from organizational factors rather than the methodology itself.

Purpose of the Study:

  • To analyze the critical success factors for Total Quality Management (TQM).
  • To identify the root causes of TQM implementation failures in quality improvement efforts.

Main Methods:

  • Qualitative analysis of TQM implementation case studies.
  • Expert opinion synthesis from management and quality improvement professionals.

Main Results:

  • Total Quality Management (TQM) possesses inherent value and is not fundamentally flawed.

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  • The primary barrier to TQM success is insufficient management commitment and support for its integration.

    • Conclusions:

    • Effective implementation of Total Quality Management (TQM) requires unwavering and comprehensive management backing.
    • Organizational commitment is paramount for leveraging TQM in quality improvement.