Restructuring the total quality way--corporate quality leaders share their experiences. Interview by Lisa M. O'Rourke

The pharmaceutical firm The Upjohn Company and the electronics giant and Malcolm Baldrige National Quality Award winner Westinghouse Electric Corporation have grappled with the challenge of keeping TQM on track during recent restructuring efforts. What these organizations have learned from the experience--as described here by Nicholas Andreatis, MD, Vice President of Upjohn's Corporate Quality Center, and Carl Arendt, Manager of Total Quality Services for Westinghouse's Productivity and Quality Center--can help healthcare organizations that are faced with the same challenges.