Special report. PBX and voice mail fraud: what it is and how to protect against it

As automation technology advances, so does the savvy of the criminal mind. And because the human factor is becoming more and more removed from costly operations such as telecommunications, scammers are even more difficult to track--in most cases leaving nothing but anonymous dial tones for clues. In this report, we will examine two types of telecommunications theft--PBX and voice mail fraud--as well as other scams capable of bilking thousands of dollars from hospital telecommunications budgets.