Related Experiment Videos
Total quality management in health care
1Marriott Management Services, Burlington, Ontario.
Journal of the Canadian Dietetic Association
|January 3, 1995
Summary
Total Quality Management (TQM) and Continuous Quality Improvement (CQI) are vital for healthcare. Applying TQM in healthcare enhances productivity and effectiveness, ensuring optimal patient care by meeting customer expectations.
Area of Science:
- Healthcare Management
- Quality Improvement Science
Background:
- Total Quality Management (TQM), Continuous Quality Improvement (CQI), and quality control are increasingly recognized in healthcare.
- TQM has a history of boosting productivity and effectiveness in various sectors.
- The healthcare industry is showing significant interest in adopting TQM principles.
Purpose of the Study:
- To define and discuss Total Quality Management (TQM), Continuous Quality Improvement (CQI), and quality control.
- To explore the origins and relevance of TQM in the contemporary healthcare setting.
- To elucidate the application of TQM in healthcare for superior patient care and customer satisfaction.
Main Methods:
- Review of TQM origins and established quality management principles.
- Analysis of TQM's application within the healthcare context.
- Examination of organizational structures and processes for quality evaluation.
Main Results:
- TQM application in healthcare aims to provide optimal care by exceeding customer needs and expectations.
- The 'customer' in healthcare encompasses patients, staff, physicians, and the community.
- Organizational changes and established techniques facilitate continuous quality trend evaluation.
Conclusions:
- Implementing TQM and CQI in healthcare is crucial for enhancing service quality.
- A customer-centric approach is fundamental to TQM in healthcare.
- Continuous evaluation of quality trends through established processes is key to TQM success.