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Related Experiment Videos

Citizenship behavior and social exchange.

M A Konovsky1, S D Pugh

  • 1A.B. Freeman School of Business, Tulane University.

Academy of Management Journal. Academy of Management
|June 1, 1994
PubMed
Summary
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The Journal of applied psychologyยท1991
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Organizational citizenship behavior is fostered when employees trust their supervisors. Procedural fairness in decision-making builds this trust, leading to positive employee actions beyond job roles.

Area of Science:

  • Organizational Psychology
  • Social Exchange Theory

Background:

  • Organizational citizenship behavior (OCB) is crucial for workplace effectiveness.
  • Understanding the drivers of OCB is essential for management.
  • Social exchange theory provides a framework for interpersonal workplace dynamics.

Purpose of the Study:

  • To develop and test a social exchange model of organizational citizenship behavior.
  • To examine the mediating role of employee trust in supervisors.
  • To investigate the link between procedural fairness and OCB.

Main Methods:

  • Developed a social exchange model.
  • Collected data from 475 hospital employees and their supervisors.
  • Empirically examined the proposed relationships using statistical analysis.

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Main Results:

  • Employee trust in supervisors mediates the relationship between procedural fairness and OCB.
  • The social exchange model was empirically supported by the data.
  • Procedural fairness positively influences employee trust.

Conclusions:

  • Procedural fairness is a key antecedent to employee trust in supervisors.
  • Trust in supervisors is a critical mechanism driving organizational citizenship behavior.
  • The findings support a social exchange perspective on OCB in healthcare settings.