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Total quality training in the hospital setting.

H E LaFoe1, P P Carson, K D Carson

  • 1Marathon Oil Company, Lafayette, LA.

Hospital Topics
|April 1, 1994
PubMed
Summary

Total quality management (TQM) transforms healthcare operations through continuous improvement. This ongoing process involves organization-wide training and regular quality evaluations of all programs.

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Area of Science:

  • Healthcare Management
  • Organizational Development
  • Quality Improvement Science

Background:

  • Total quality management (TQM) is a strategic approach to enhance healthcare services.
  • Implementing TQM necessitates a fundamental shift in organizational culture and operations.
  • Continuous quality improvement is central to TQM principles.

Purpose of the Study:

  • To outline the core components of implementing TQM in healthcare.
  • To emphasize the role of comprehensive training in TQM initiatives.
  • To highlight the importance of evaluating training effectiveness within TQM frameworks.

Main Methods:

  • The study describes TQM as an ongoing, systematic process.
  • It emphasizes the hierarchical application of training programs.
  • Routine evaluation of training quality is identified as a key method.

Main Results:

  • TQM implementation requires deep organizational commitment.
  • Training must be integrated across all organizational levels.
  • Regular assessment of training programs is crucial for TQM success.

Conclusions:

  • Successful TQM in healthcare depends on sustained effort and transformation.
  • Effective, evaluated training is fundamental to achieving quality goals.
  • Continuous improvement and rigorous evaluation are key to TQM.

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