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Getting out of the box: the role of leadership
1Becton Dickinson and Company, Franklin Lakes, NJ 07417.
Clinical Performance and Quality Health Care
|December 9, 1993
Abstract:
I have explained two models. The first describes moving out of the current box into an area which may enable superior performance. It is here we can achieve new competitive advantage and build competitive position. The second model suggests ideas for implementing organizational change. For organizational leaders, only one thing is certain: change will happen. Executives should examine situations in which changes were attempted but failed to succeed. Were business process changes made without making the necessary management process changes or vice versa? Alone, neither one will unlock the business box.