Assessment of patient satisfaction as part of a physician performance evaluation: the Fallon Clinic experience
Related Experiment Videos
M Spierer1, H W Sims, C N Micklitsch
1Fallon Clinic, Inc., Worcester, MA.
Abstract:
Patient satisfaction surveys were used as part of the physician evaluation process in a 300-member physician group practice with a largely health maintenance organization (HMO) patient population. The surveys were incorporated into the review process at the request of physicians who wanted to be evaluated by patients. Results were shared with physicians to identify problem areas for improving patient care. One year later, follow-up surveys showed improvement in patient ratings of participating physicians. In addition, physicians indicated that the surveys significantly improved the evaluation process.
Related Concept Videos
Nursing Evaluation
Section...
Nursing Process for Patient and Caregiver Teaching III: Evaluation and Documentation
Nurses can use several methods to evaluate patient outcomes. For example, oral questions can assess cognitive learning, patient...
Patient-centered Care
Methods of Documentation III: PIE
Role of Communication in the Nursing Process III: Evaluation and Documentation
Guidelines for Writing Outcome
Patient outcomes reflect the patient's response to the goal rather than what the nurse aims to achieve. Terminology should be observable and measurable to avoid the reader's interpretation. The desired outcome should be realistic and achievable in the designated care timeframe. Expected outcomes should align with adjunctive therapies. The outcome should enhance care evaluation by...