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Published on: February 16, 2011
Enhancing the provider/patient relationship: the case for patient advocacy programs
B H Henthorne1, T L Henthorne, J D Alcorn
1Practice Innovations, Hattiesburg, MS.
Abstract:
Given the highly personalized and individualistic nature of the health care experience, care and attention must be directed to meeting the needs of the patient faithfully--through both competent medical care and the more abstract, but no less important, intangible service needs. The authors describe one process for providing an enhanced level of service: the adoption and implementation of a patient advocacy program.
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