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Reorganizing an academic medical center in a period of change
1University of Alberta Hospitals, Edmonton, Canada.
Quality Management in Health Care
|March 4, 1995
Abstract:
On June 14, 1993, the University of Alberta Hospital was reorganized with the intention of making it more client focused. The decision to transform the organizational structure of the hospital was not taken lightly. The redesign decision was influenced by a host of factors in the external environment and the impact of changes within the organization from the implementation of a total quality management (TQM) philosophy.