The clinical laboratory of the future: re-aligning the human resources

The first article in this series focussed on the laboratory process as a complete entity. Reengineering this process results in a totally new way of delivering value to the user of the laboratory services. Current thinking and assumptions about an organization, roles, procedures and skills are set aside and a new framework developed. The people are a key component in any change process and their involvement is essential for the project to succeed. Communication, understanding, participation, skill development and ultimately new roles are all part of an exciting personal development opportunity.