Developing a hospital report card to demonstrate value in healthcare

The Sisters of Charity Health Care Systems, Inc., (SCHCS) developed methods to collect more than 290 data elements from its 15 hospitals to measure community benefit, illness prevention, patient satisfaction, severity of illness, appropriateness, traditional quality measures, outcome measures, maternal/child services, psychiatric services, efficiency, financial performance, and risk management. The data were compiled to produce a report card called the Hospital Quality Profile, which SCHCS hospitals now use for strategic quality planning, assessment, and monitoring. Collaboration between quality management, information systems, and financial department personnel is critical to the success of such a quality database.