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Managing conflict resolution models.

R N Lussier1

  • 1Springfield College, MA.

Clinical Laboratory Management Review : Official Publication of the Clinical Laboratory Management Association
|December 9, 1994
PubMed
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Conflict is inevitable in professional settings. This article explores five conflict management styles, detailing how to use the collaborating style to effectively initiate, respond to, and mediate workplace disputes for better human relations.

Area of Science:

  • Organizational Behavior
  • Human Resources Management
  • Communication Studies

Background:

  • Workplace conflict is a common occurrence impacting professional relationships.
  • Effective conflict resolution is crucial for maintaining positive work environments and productivity.

Purpose of the Study:

  • To present five distinct conflict management styles.
  • To provide practical guidance on applying the collaborating conflict-management style.
  • To enhance readers' ability to resolve conflicts constructively.

Main Methods:

  • The article outlines five conflict management styles.
  • Step-by-step models are provided for implementing the collaborating style.
  • Examples illustrate appropriate situations for each conflict management style.

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Main Results:

  • Understanding and applying different conflict management styles can lead to effective resolution.
  • The collaborating style offers a structured approach to initiating, responding to, and mediating conflicts.
  • Successful conflict resolution can prevent negative impacts on interpersonal dynamics.

Conclusions:

  • Mastering conflict management techniques, particularly the collaborating style, is essential for professionals.
  • Effective conflict resolution strategies contribute to healthier workplace relationships and improved team dynamics.
  • This article equips individuals with the tools to navigate and resolve workplace conflicts productively.