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Professional managers examine their listening ability.

R T Barker1, C G Pearce, I W Johnson

  • 1School of Business, Virginia Commonwealth University.

Clinical Laboratory Management Review : Official Publication of the Clinical Laboratory Management Association
|December 9, 1994
PubMed
Summary
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Most professionals in management roles exhibit poor listening skills, with only 2% identified as active listeners. Enhanced listening training significantly improves perceived listening abilities.

Area of Science:

  • Management Science
  • Organizational Behavior
  • Communication Studies

Background:

  • Effective listening is crucial for professional success.
  • Previous research indicates a gap in active listening skills within professional settings.

Purpose of the Study:

  • To assess perceived listening abilities among members of a professional organization.
  • To identify factors influencing listening effectiveness, such as training and demographics.

Main Methods:

  • A listening types inventory was administered to members.
  • Data were analyzed to classify listening styles and identify correlations.

Main Results:

  • Approximately 75% of participants were classified as passive or detached listeners.

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  • Only 2% were identified as active listeners.
  • Females perceived themselves as better listeners than males; age showed no significant difference.
  • Individuals with more listening training reported higher perceived abilities.

    • Conclusions:

    • The majority of professionals in this study demonstrate suboptimal listening skills.
    • Targeted listening training appears to be an effective strategy for improving perceived listening abilities.
    • Findings have implications for management development and training programs.