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Total quality and the shifting management paradigm.

C R McConnell¹

¹Genesee Hospital, Rochester, NY.

The Health Care Supervisor

|February 7, 1995

Summary

Total Quality Management (TQM) concepts, though old, are gaining success due to a shift towards participative management. This evolving management paradigm is key to successful TQM implementation in organizations.

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Area of Science:

Business Management
Organizational Behavior

Background:

Total Quality Management (TQM) concepts have a long history, repeatedly emerging under new names.
Past TQM implementations have often failed, but show increasing success over time.

Purpose of the Study:

To explore the reasons behind the increasing success of TQM implementations.
To identify the role of the management paradigm in TQM adoption.

Main Methods:

Analysis of historical trends in management practices.
Correlation between management paradigm shifts and TQM success rates.

Main Results:

The success of TQM is directly linked to the evolution of management styles.
A transition from authoritarian to participative management significantly boosts TQM effectiveness.

Conclusions:

The shift towards participative management is the primary driver of TQM success.
Future TQM implementations will likely be more successful as management continues to embrace participation.

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