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IMPACT CARE: a quality assessment tool that works.

B G Brotherton1, J C Babka

  • 1Morton Plant Mease Health Care, Clearwater, FL.

Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality
|February 7, 1995
PubMed
Summary

Morton Plant Mease Health Care implemented IMPACT CARE, a quality improvement tool, leading to significant process enhancements. This integrated system supports total quality management and meets Joint Commission standards across all departments.

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Area of Science:

  • Healthcare Quality Improvement
  • Health System Management
  • Total Quality Management

Background:

  • The need for integrated quality assessment and improvement systems in healthcare.
  • Challenges in meeting Joint Commission requirements while managing quality.
  • Existing quality management tools may not be comprehensive or integrated.

Purpose of the Study:

  • To introduce IMPACT CARE, an internally developed quality measurement tool.
  • To demonstrate the application of IMPACT CARE in a health system.
  • To report on process improvements achieved through the use of IMPACT CARE.

Main Methods:

  • Development and implementation of the IMPACT CARE quality measurement tool.
  • Application of IMPACT CARE across medical staff, clinical, and nonclinical departments.

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  • Utilizing a total quality management (TQM) framework for performance measurement.

    • Main Results:

    • Successful implementation of an integrated quality assessment/improvement system.
    • Demonstrated ability of IMPACT CARE to measure all aspects of performance.
    • Facilitation of compliance with Joint Commission requirements.
    • Reported process improvements at Morton Plant Mease Health Care since 1992.

    Conclusions:

    • IMPACT CARE is an effective tool for enhancing healthcare quality and performance.
    • The integrated approach of IMPACT CARE supports TQM principles and regulatory compliance.
    • IMPACT CARE provides a versatile format applicable to diverse departments within a health system.