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Applying TQM/CQI principles to information system selection.

P McConnell1, V G Ciotti

  • 1North Valley Hospital, Whitefish, MT, USA.

Healthcare Financial Management : Journal of the Healthcare Financial Management Association
|May 8, 1995
PubMed
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North Valley Hospital used total quality management and continuous quality improvement principles to select a new information system. A multidisciplinary task force systematically identified needs and evaluated products, ensuring user involvement.

Area of Science:

  • Healthcare Management
  • Information Systems
  • Quality Improvement

Background:

  • Hospitals face challenges in selecting new information systems.
  • Effective system selection requires strategic planning and stakeholder involvement.

Purpose of the Study:

  • To describe the application of total quality management (TQM) and continuous quality improvement (CQI) in selecting a new information system at North Valley Hospital.
  • To outline a systematic approach for information system selection involving end-users.

Main Methods:

  • Senior management established a clear vision and assigned a task force for system selection.
  • The task force represented key departments and disciplines impacted by the new system.
  • A systematic process was developed for needs identification, product evaluation, and selection.

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Main Results:

  • The TQM/CQI approach facilitated an efficient and inclusive system selection process.
  • User involvement and empowerment were central to the selection strategy.
  • A structured evaluation and selection methodology was successfully implemented.

Conclusions:

  • Applying TQM and CQI principles can lead to successful information system selection in healthcare settings.
  • Engaging end-users throughout the selection process is crucial for system adoption and effectiveness.
  • A systematic, task-force-driven approach ensures comprehensive evaluation and informed decision-making.