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Rethinking social work service delivery.

D Noonan1

  • 1Providence Centre, Scarborough, Ontario.

Leadership in Health Services = Leadership Dans Les Services De Sante
|April 8, 1995
PubMed
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Providence Centre transitioned from traditional social work to a specialized case referral system. This innovative model improved service delivery and resource utilization within a geriatric health facility.

Area of Science:

  • Geriatric Health
  • Social Work Administration
  • Healthcare Management

Background:

  • Providence Centre, a 577-bed geriatric facility in Scarborough, Ontario, faced challenges with traditional social work service delivery.
  • The need for efficient resource utilization in a demanding economic climate prompted a service model review.

Purpose of the Study:

  • To outline the transition from a traditional social work model to a specialized case referral system.
  • To detail the process, strategies, and outcomes of restructuring social work services.

Main Methods:

  • A comprehensive review of the existing social work service delivery model.
  • Development and implementation of a specialized case referral system.
  • Evaluation of the new system's effectiveness and resource utilization.

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Main Results:

  • Successful transition to a specialized case referral system.
  • Creative redefinition and restructuring of social work services.
  • Improved resource utilization within the geriatric health facility.

Conclusions:

  • The specialized case referral system effectively enhanced social work service delivery at Providence Centre.
  • The restructuring demonstrated successful adaptation to economic challenges.
  • This model offers a blueprint for other geriatric facilities seeking to optimize social work resources.