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New management structures at Sunnybrook Health Science Centre: identifying patient groupings
M MacTavish1, P Norton, S Glouberman
1Sunnybrook Health Science Centre, Toronto.
Abstract:
An important step in re-engineering to achieve patient focused care is to define operational units of patients with like needs. This paper describes one process-oriented approach for this task. The approach allowed early and significant involvement of the staff in the re-engineering project.
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