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Related Experiment Videos

Multiskilling--re-engineering work process.

K Marshall1

  • 1Sunnybrook Health Science Centre, Toronto.

Healthcare Management Forum
|February 2, 1996
PubMed
Summary
This summary is machine-generated.

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Sunnybrook Health Science Centre implemented multiskilling for service workers, merging six roles into one service assistant position. This initiative aims to improve patient-focused care through job redesign and broadened responsibilities.

Area of Science:

  • Healthcare Management
  • Organizational Change
  • Human Resources

Background:

  • Healthcare organizations face pressure to improve cost, service, and efficiency.
  • Business re-engineering is often limited in scope, with few hospitals attempting large-scale change.
  • Sunnybrook Health Science Centre, a large Canadian institution, initiated a multifaceted re-engineering strategy focused on patient-centered care.

Purpose of the Study:

  • To describe Sunnybrook's experience with multiskilling service workers as a core re-engineering strategy.
  • To explore the concept of multiskilling in healthcare settings.
  • To detail the amalgamation of service roles into a single position.

Main Methods:

  • Implementation of a multiskilling strategy for service workers.

Related Experiment Videos

  • Redesign of job classifications to broaden responsibilities.
  • Amalgamation of six distinct service positions into a single 'service assistant' role.

    • Main Results:

    • Successfully merged six service positions (unit aide, health care aide, dietary aide, orderly, porter, housekeeper, attendant) into one 'service assistant' position.
    • Pioneered a large-scale re-engineering effort in a Canadian healthcare setting.
    • Laid the groundwork for a patient-focused care model.

    Conclusions:

    • Multiskilling service workers is a viable strategy for healthcare re-engineering.
    • Job redesign and broadened responsibilities can streamline operations.
    • This approach supports the transition towards patient-centered care models.