Related Experiment Video

Updated: Oct 23, 2026

Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery
09:53

Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery

Published on: March 13, 2026

Perceptions of responsiveness in service delivery

C P Bebko1, R K Garg

  • 1Indiana University of Pennsylvania, 15705, USA.

Journal of Hospital Marketing
|December 9, 1994
PubMed

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