Jove
Visualize
Contact Us

Related Experiment Videos

Performance management challenges patient accounting.

E Strella1, K Hart-Sampson

  • 1Park Ridge Health System, Rochester, NY.

Healthcare Financial Management : Journal of the Healthcare Financial Management Association
|January 9, 1991
PubMed
Summary
This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same journal

Highlights from the HFM blog.

Healthcare financial management : journal of the Healthcare Financial Management Association·2018
Same journal

Hospitals face challenges from Medicare cost and payment trends.

Healthcare financial management : journal of the Healthcare Financial Management Association·2018
Same journal

The fate of value-based care with an ACA repeal.

Healthcare financial management : journal of the Healthcare Financial Management Association·2018
Same journal

Beyond the Medicare annual well visit: maximizing revenue for hospital-owned practices.

Healthcare financial management : journal of the Healthcare Financial Management Association·2018
Same journal

Incorporating social determinants into population health management.

Healthcare financial management : journal of the Healthcare Financial Management Association·2018
Same journal

Health Care 2020 Part 3: Consolidation.

Healthcare financial management : journal of the Healthcare Financial Management Association·2018
See all related articles
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Performance management in healthcare significantly reduced patient accounts receivable by 32% in under a year. This approach involved employee goal-setting, monitoring, and reinforcement to improve financial operations.

Area of Science:

  • Healthcare Administration
  • Operations Management
  • Financial Management

Background:

  • Performance management is applicable across healthcare operations.
  • Patient accounts departments face challenges with accounts receivable.

Purpose of the Study:

  • To evaluate the impact of performance management on patient accounts receivable.
  • To demonstrate the effectiveness of employee-involved goal setting in healthcare finance.

Main Methods:

  • Implemented a performance management system in a hospital's patient accounts department.
  • Involved employees in setting specific performance goals.
  • Monitored performance goals at both department and individual levels.
  • Provided tangible and verbal reinforcements for achieving benchmarks.

Related Experiment Videos

Main Results:

  • Achieved a nearly 32% decrease in days in accounts receivable.
  • Significant improvement in financial operational efficiency within one year.

Conclusions:

  • Performance management is an effective strategy for improving financial operations in healthcare.
  • Employee engagement in goal setting and reinforcement drives measurable improvements in accounts receivable.