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Related Experiment Videos

Optimizing resources and access improvement through balanced scheduling in a group practice setting.

T Kaatz1, L A Onder

  • 1Cleveland Clinic Foundation, OH, USA.

The NAHAM Management Journal
|March 3, 1996
PubMed
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The Division of Medicine enhanced patient access by increasing appointment slots by 15% and ensuring all patients are seen within two weeks. This strategy maintained costs during a period of growth, demonstrating effective healthcare management.

Area of Science:

  • Healthcare Management
  • Operations Research

Background:

  • Improving patient access to medical appointments is a critical challenge in healthcare systems.
  • Efficient resource utilization is essential for maintaining operational efficiency and cost-effectiveness.

Purpose of the Study:

  • To evaluate the effectiveness of strategies implemented by the Division of Medicine to improve patient access.
  • To assess the impact of increased appointment availability on patient wait times and resource utilization.

Main Methods:

  • Increased available appointment slots by an average of 15 percent.
  • Balanced scheduling to optimize resource utilization.
  • Implemented a system to ensure patient access within two weeks of a request.

Main Results:

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  • Achieved a 15 percent average increase in appointment slots.
  • Successfully ensured all patients were seen within two weeks.
  • Maintained cost per case despite increased appointment availability during growth.

Conclusions:

  • The implemented strategies successfully improved patient access and resource utilization.
  • Dynamic process management and ongoing review are crucial for continuous improvement in healthcare access.
  • The Division of Medicine effectively balanced access, cost, and growth.