Goal-publication, feedback, and communication processes: views of the Finnish health care work force

This article describes a study that investigated several aspects of organizational behavior in Finnish hospitals and other areas of Finnish health care. It was hypothesized that health care providers often lack awareness of organizational goals, that feedback about how their performance contributes to achieving the goals is frequently inadequate, and that the knowledge available in organizations is commonly maldistributed because of ineffective communication. The findings of the questionnaire survey supported the hypotheses.