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Patient reports about ambulatory care
J M Healy1, L A Govoni, E D Smolker
1Harvard Community Health Plan, Brookline, MA, USA.
Quality Management in Health Care
|March 3, 1996
Abstract:
To improve, managers need information on the process of care and patient satisfaction. The study described in this article validates a survey for assessing the process of care and satisfaction with ambulatory care visits and illustrates how this information can be used to estimate the impact of different visit processes on patient satisfaction.