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The endangered species.

G M Bremer1

  • 1Central Health Services, Inc., Atlanta, GA, USA.

Caring : National Association for Home Care Magazine
|September 5, 1995
PubMed
Summary

Home care companies can improve by adopting innovative management strategies. Implementing Customer 1st, a Total Quality Entrepreneurship application, leads to organizational success amid industry changes.

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Area of Science:

  • Business Management
  • Healthcare Administration
  • Quality Improvement

Background:

  • The home care industry is undergoing significant transformation.
  • Companies require innovative strategies to navigate industry changes.
  • Traditional management approaches may be insufficient for current challenges.

Purpose of the Study:

  • To present an innovative management concept for the home care industry.
  • To demonstrate the success of Customer 1st, an application of Total Quality Entrepreneurship.
  • To provide a model for other home care organizations facing industry shifts.

Main Methods:

  • Case study detailing the implementation of Customer 1st.
  • Application of Total Quality Entrepreneurship principles.
  • Focus on organizational success metrics post-implementation.

Main Results:

  • Successful adaptation to industry changes through strategic management.
  • Demonstrated positive outcomes from the Customer 1st initiative.
  • Enhanced organizational performance and resilience.

Conclusions:

  • Customer 1st, as an application of Total Quality Entrepreneurship, offers a viable solution for home care companies.
  • Innovative management concepts are crucial for survival and success in the evolving home care sector.
  • The presented model provides a roadmap for positive action and sustained growth.

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