Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

What members want.

M A Sachs1, G T Pickens

  • 1Sachs Group, Inc., Evanston, IL, USA.

HMO
|February 7, 1995
PubMed
Summary
This summary is machine-generated.

Members are more satisfied with Health Maintenance Organizations (HMOs) than other health plans, irrespective of health status. This study explores key factors contributing to higher HMO member satisfaction.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

[Traditional quality assurance is not enough! Focusing on the patient demands modern, learning-based development].

Lakartidningen·2000
Same author

Three strategies to improve market share and gain competitive advantage.

The healthcare strategist·1999
Same author

[Life help or death help? Sedation is a veiled euthanasia during terminal care].

Lakartidningen·1999
Same author

[Quality registries are a gold-mine of information that should be better used. Knowledge of improvement is acquired by means of special projects].

Lakartidningen·1999
Same author

Managed care: the next generation.

Frontiers of health services management·1998
Same author

Economic dislocation's trickle-down impact for health providers.

Health care strategic management·1995
Same journal

One voice: the GHAA/AMCRA merger.

HMO·1995
Same journal

Comparing outcomes in managed care.

HMO·1995
Same journal

Should the FDA regulate pharmacoeconomic studies?

HMO·1995
Same journal

Hospice & managed care.

HMO·1995
Same journal

Arms outstretched.

HMO·1995
Same journal

The evolution of accreditation.

HMO·1995
See all related articles

Area of Science:

  • Health Services Research
  • Healthcare Management
  • Consumer Health

Background:

  • Health plan choice significantly impacts patient satisfaction.
  • Understanding drivers of satisfaction is crucial for healthcare providers and insurers.
  • Previous research has explored various factors influencing member contentment.

Purpose of the Study:

  • To identify the primary factors driving member satisfaction in Health Maintenance Organizations (HMOs).
  • To compare satisfaction levels between HMOs and other health plan types.
  • To determine if health status influences satisfaction differences.

Main Methods:

  • Analysis of a large-scale, multi-market study data.
  • Comparative analysis of member satisfaction across different health plan structures.

Related Experiment Videos

  • Statistical examination to isolate satisfaction drivers independent of health status.

    • Main Results:

    • HMO members reported higher overall satisfaction compared to members of other health plans.
    • Satisfaction levels were not significantly correlated with members' health status.
    • Specific plan features and service aspects were identified as key drivers of satisfaction.

    Conclusions:

    • Health Maintenance Organizations (HMOs) offer a superior member experience compared to alternative health plans.
    • Factors beyond clinical outcomes, such as service quality and accessibility, are critical for member satisfaction.
    • Insurers should focus on non-clinical aspects to enhance overall member contentment.