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Related Experiment Videos

Client-centered accreditation.

E G Heidemann1

  • 1Canadian Council on Health Services Accreditation.

The International Journal of Health Planning and Management
|July 1, 1995
PubMed
Summary
This summary is machine-generated.

The Canadian Council on Health Services Accreditation adopted a client-centred approach, shifting focus from departments to patient care processes. This change necessitates revised standards, survey techniques, and award structures for health services accreditation.

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Area of Science:

  • Health Services Management
  • Quality Improvement Science

Background:

  • The Canadian Council on Health Services Accreditation (CCHSA) previously focused accreditation on hospital departments.
  • Continuous Quality Improvement (CQI) philosophy has driven a need for re-evaluation of accreditation processes.

Purpose of the Study:

  • To describe the CCHSA's shift in accreditation strategy.
  • To outline the implications of adopting a client-centred approach to health services accreditation.

Main Methods:

  • Revision of accreditation standards to focus on patient care processes.
  • Development of new survey techniques.
  • Adaptation of award structures.

Main Results:

  • Accreditation standards now emphasize the main processes of patient care.

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  • New methodologies for surveying health organizations have been implemented.
  • The accreditation award system has been updated to reflect the new approach.

    • Conclusions:

    • The client-centred approach represents a significant evolution in health services accreditation.
    • The revised standards and methods aim to improve the overall quality of patient care within organizations.