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The voyage to total quality: time to course correct: Part II
1Bradford Company, Denver, USA.
Medical Interface
|November 4, 1995
Summary
Applying manufacturing quality management to services like managed care requires addressing common challenges. Successfully implementing total quality management (TQM) in service industries leads to improved operations and patient care.
Area of Science:
- Healthcare Management
- Service Operations
- Quality Improvement
Background:
- Manufacturing quality management principles have been adapted for the service sector.
- Managed care organizations face unique challenges in implementing these principles.
- Past experiences highlight the need for strategic adaptation of quality management frameworks.
Purpose of the Study:
- To review lessons learned from applying quality management in managed care.
- To identify common obstacles in total quality management (TQM) implementation within service industries.
- To provide insights for smoother TQM adoption in service settings.
Main Methods:
- Qualitative review of experiences in managed care.
- Analysis of common problems encountered during TQM implementation.
- Synthesis of lessons learned for service industry application.
Main Results:
- Transferring manufacturing quality principles to services yields variable outcomes.
- Specific, common problems hinder effective TQM in managed care.
- Addressing these identified issues is crucial for successful TQM.
Conclusions:
- Managed care can benefit from adapted quality management principles.
- Proactive identification and resolution of TQM challenges are essential.
- Effective TQM implementation requires tailored strategies for the service industry.