The voyage to total quality: time to course correct: Part II

¹Bradford Company, Denver, USA.

Medical Interface

|November 4, 1995

Abstract:

Quality management principles used by the manufacturing industry have been transferred to the service industry with varying results. What have we learned from our experience in managed care? The author offers some common problems faced by companies, which, when addressed, will help promote smooth sailing through the waters of total quality management.

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