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Related Experiment Videos

Strategic performance measurement systems: next step after dashboards.

M Kennedy

    The Quality Letter for Healthcare Leaders
    |November 4, 1995
    PubMed
    Summary

    Strategic performance measurement is essential for healthcare organizations. Implementing clear mission, vision, and strategy drives continuous improvement and informed decision-making across all levels.

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    Area of Science:

    • Healthcare Management
    • Strategic Performance Measurement
    • Organizational Development

    Background:

    • Leading-edge strategic performance measurement initiatives are becoming mainstream in healthcare.
    • Organizations vary in size, automation, and statistical expertise, but this should not hinder adoption.
    • Essential aspects of strategic performance measurement are adaptable to diverse healthcare settings.

    Purpose of the Study:

    • To summarize current advancements in strategic performance measurement within healthcare.
    • To provide a framework for implementing effective performance measurement systems.
    • To emphasize the integration of measurement into strategic planning and continuous improvement.

    Main Methods:

    • Developing a clear mission, vision, and strategy aligned with organizational values and customer expectations.
    • Establishing high-level performance measures to track progress toward strategic goals.
    • Cascading measures throughout the organization, from leadership to clinical and administrative units.
    • Expanding measurement scope to include population health, continuum of care, and external trends.
    • Actively utilizing performance data to drive strategic planning and continuous improvement.

    Main Results:

    • Performance measurement, when reflective of organizational reality, serves as a crucial decision-making tool.
    • Tools like spider diagrams can be easily understood and utilized by boards and management when measures are pertinent and education is provided.
    • Effective measurement provides a comprehensive snapshot of organizational performance.

    Conclusions:

    • Strategic performance measurement is an integral part of healthcare leadership, not an add-on.
    • Adopting strategic performance measurement principles enables organizations to enhance decision-making and drive continuous improvement.
    • The effective use of performance data empowers leaders to navigate complex organizational landscapes.

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