Related Experiment Videos
Using patient feedback for quality improvement
1Department of Health Administration, University of Toronto, Ontario, Canada.
Quality Management in Health Care
|December 3, 1996
Abstract:
This article describes the results of a study designed to understand h how health care organizations use patient feedback. The article examines the organizational factors and the barriers that influence patient feedback use and concludes with propositions that can serve to guide future action and research in this area.