A new year's revelation: the boss needs training too

The managing director of a medical device company has been heard to refer to his manager's efforts to implement a quality system as his quality "sideline." Another device company that lacks a quality system could lose a significant percentage of its turnover because its major clients require their suppliers to operate under a documented quality system. The top executives of too many medical device companies lack the information they need to make informed quality-related decisions. This article will discuss the types of information a top executive needs to make informed decisions concerning the quality status of his/her company.