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Awards recognizing quality in health care.

L G Roth1

  • 1Genesee Memorial Hospital, Batavia, NY, USA.

Physician Executive
|December 9, 1995
PubMed
Summary

Quality award programs are expanding to include healthcare organizations, offering self-examination and feedback for improvement. Participation is encouraged for enhancing healthcare quality efforts.

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Area of Science:

  • Healthcare Management
  • Quality Improvement
  • Organizational Excellence

Background:

  • Numerous awards recognize quality efforts across business, public, and educational sectors.
  • By 1995, ten states incorporated healthcare into their quality award programs.
  • The Malcolm Baldrige National Quality Award began accepting volunteer healthcare applications prior to full inclusion in 1996.

Purpose of the Study:

  • To inform healthcare organizations about the availability and benefits of quality award programs.
  • To encourage participation in award programs as a mechanism for organizational improvement.

Main Methods:

  • Utilizes a common evaluation model across various award programs.
  • The model assesses quality enablement, operational systems, and goal achievement across seven categories.
  • Criteria allow for program flexibility and adaptation to individual organizational needs.

Main Results:

  • Award programs require self-examination for application preparation.
  • All applicants receive feedback reports detailing strengths and areas for improvement.
  • Healthcare sector's increasing inclusion in national and state-level quality recognition programs.

Conclusions:

  • Healthcare organizations are encouraged to engage with quality award programs.
  • Participation facilitates self-assessment and targeted improvements in healthcare quality.
  • Award programs provide a structured framework for advancing organizational excellence in healthcare.

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