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Benchmarking reference services: step by step.

H S Buchanan1, J G Marshall

  • 1Roberg B. Greenblatt, M.D. Library, Medical College of Georgia, Augusta 30912, USA. hbuchana@mail.mcg.edu

Medical Reference Services Quarterly
|January 2, 1997
PubMed
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This guide explains how to conduct benchmarking research for libraries. It details essential steps like forming a team, identifying partners, and analyzing data for successful benchmarking projects.

Area of Science:

  • Library and Information Science
  • Management Science

Background:

  • Benchmarking is a valuable tool for libraries seeking service improvement.
  • Many librarians require practical guidance on initiating and executing benchmarking projects.

Purpose of the Study:

  • To provide a comprehensive overview of the steps involved in conducting library benchmarking research.
  • To answer common questions librarians have about the benchmarking process.

Main Methods:

  • Summarizes the essential phases of a benchmarking study.
  • Offers practical advice on planning, team formation, partner identification, data collection, and analysis.
  • Includes relevant examples to illustrate each step of the benchmarking process.

Main Results:

Related Experiment Videos

  • Provides a structured approach to conducting benchmarking research.
  • Addresses key challenges and questions faced by librarians undertaking benchmarking.
  • Offers actionable insights for effective data utilization post-benchmarking.

Conclusions:

  • Thorough planning is crucial for successful library benchmarking.
  • This article serves as a practical roadmap for librarians to implement effective benchmarking studies.
  • The outlined steps facilitate informed decision-making and continuous improvement in library services.