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Using evaluation research methods to improve quality.

J G Marshall1

  • 1Faculty of Information Studies, University of Toronto, Canada.

Health Libraries Review
|August 6, 1995
PubMed
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Formal evaluation is crucial for libraries, moving beyond professional judgment to data-driven methods. This ensures accountability and effective resource allocation in changing fiscal environments.

Area of Science:

  • Library and Information Science
  • Management Science

Background:

  • Evaluation, the measurement against a standard, has a long history.
  • Traditionally, librarians relied on professional judgment for informal evaluations.
  • Increased demands for accountability in the 1990s necessitated a shift in evaluation standards.

Purpose of the Study:

  • To highlight the growing importance of formal evaluation in library management.
  • To discuss the inadequacy of informal methods in the current fiscal climate.
  • To emphasize the role of data-driven evaluation in modern management strategies.

Main Methods:

  • Review of traditional library evaluation practices.
  • Analysis of the impact of fiscal changes on evaluation standards.
  • Examination of management strategies like Total Quality Management (TQM) and Continuous Quality Improvement (CQI).

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Main Results:

  • Informal evaluation based on professional judgment is increasingly insufficient.
  • Formal evaluation, utilizing data, is essential for measuring service quality.
  • Management strategies like TQM and CQI rely heavily on data for service improvement.

Conclusions:

  • Formal evaluation is a critical management tool for resource allocation.
  • Data-driven evaluation ensures accountability and service quality.
  • The principles of evaluation within TQM and CQI will remain vital management tools.