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The patient care process: a framework for change.

C R Phillips1

  • 1Ernst & Young LLP, Cincinnati, OH, USA.

Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality
|August 5, 1996
PubMed
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Healthcare organizations must adopt a process approach to reengineering services. This framework facilitates better patient care, outcomes, and timely, cost-effective delivery by aligning common goals.

Area of Science:

  • Healthcare Management
  • Process Improvement
  • Organizational Change

Background:

  • Healthcare organizations face pressure to reduce costs and reengineer service delivery.
  • Effective communication and a common framework are critical for successful organizational change.
  • Existing service delivery models often lack a unified approach to patient care.

Purpose of the Study:

  • To highlight the importance of a process approach in healthcare reengineering.
  • To advocate for a common framework to guide organizational change and service delivery.
  • To emphasize the link between process-centric strategies and improved patient outcomes.

Main Methods:

  • Analysis of healthcare organizational reengineering principles.
  • Examination of the benefits of a process-based service delivery model.

Related Experiment Videos

  • Literature review on change management and patient-centered care frameworks.

    • Main Results:

    • A process approach offers the best opportunity for healthcare organizations to meet goals.
    • Processes focused on core competencies and customer needs are most successful.
    • A common framework centered on patient care enhances service delivery and organizational commitment.

    Conclusions:

    • Adopting a process approach is essential for healthcare organizations aiming for efficiency and quality.
    • A unified framework improves communication, facilitates care, and ensures optimal patient outcomes.
    • Successful reengineering hinges on aligning organizational goals with patient care processes.