Using leadership criteria to measure and reward performance

Physicians speak of performance and outcomes. They speak of customers and patients. While many leaders nod their heads, shake hands in agreement, and establish liaisons, agreements are implemented without an appropriate understanding of how to recognize and measure leadership performance. How are physicians and other management team members measured? Are you measuring the right things? Physician executives should be measured for simplicity, for streamlining, for standardization, and for knowing the right processes. That's productivity. They should be measured for taking risks, for being creative, and for exploring and initiating new ways to use existing resources. That's entrepreneurship. And they should be measured for kindness, for empathy, for building trust, for sharing with colleagues, and for working together. That's teamwork.