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Medical staff handling of concerns with physicians' performance
1St. Luke's Medical Center, Phoenix, AZ 85006, USA.
Physician Executive
|January 8, 1996
Summary
Addressing physician performance issues is crucial for medical organizations. This article outlines strategies for managing problem physicians, especially concerning quality management, to ensure patient safety and organizational integrity.
Area of Science:
- Medical Administration
- Healthcare Quality Improvement
- Physician Performance Management
Background:
- Medical staff organizations face challenges managing physician knowledge, performance, and behavior.
- Ineffective issue management can lead to significant legal repercussions.
- Traditional medical staff structures may not be optimized for addressing these complex problems.
Purpose of the Study:
- To describe actionable steps for addressing "problem physicians" within healthcare settings.
- To provide guidance on managing physician-related issues, particularly those impacting quality of care.
- To offer solutions for medical staff leaders confronting performance and behavioral concerns.
Main Methods:
- The article outlines practical steps and strategies for intervention.
- It discusses the integration of quality improvement principles in physician management.
- Focuses on a proactive approach to identifying and resolving physician performance issues.
Main Results:
- Effective management strategies can mitigate risks associated with problem physicians.
- Quality improvement processes, while beneficial for most, require specific approaches for a minority of physicians.
- The article provides a framework for structured interventions.
Conclusions:
- Medical organizations must have robust systems for addressing physician performance and behavior.
- Proactive management and targeted interventions are key to resolving issues with "problem physicians".
- Implementing specific quality management steps is essential for maintaining high standards of patient care.