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Accelerating the culture change!

S W Klunk1, J Panetta, J Wooten

  • 1Exide Electronics, Raleigh, NC, USA.

Hospital Materiel Management Quarterly
|October 4, 1996
PubMed
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Exide Electronics implemented a dynamic approach to accelerate culture change, focusing on continuous improvement and performance measurement. This strategy enhanced quality, customer responsiveness, and cost reduction over seven years.

Area of Science:

  • Business Management
  • Organizational Behavior
  • Quality Improvement

Background:

  • Exide Electronics, a key supplier of uninterruptible power system (UPS) equipment, initiated a significant organizational transformation.
  • The primary drivers for this change were the needs to improve product quality, increase customer responsiveness, and reduce operational costs.

Purpose of the Study:

  • To examine the seven-year evolution of Exide Electronics' culture change initiatives, with a focus on the 1992-1995 period.
  • To detail the strategies employed at the Raleigh plant to foster continuous improvement and accelerate cultural transformation.

Main Methods:

  • A longitudinal case study approach was used, analyzing data from seven years of operations.
  • The study focused on Raleigh plant operations, documenting year-over-year successes, shortcomings, and corrective actions.

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  • Key elements examined include organizational structures, goal setting, performance measurement, and feedback mechanisms.
  • Main Results:

    • Succeeding years built upon previous successes, addressing shortcomings to accelerate culture change.
    • The implementation of corrective action and continuous improvement processes was central to the transformation.
    • A dynamic approach, incorporating ongoing communication, feedback, evaluation, and performance-based rewards, proved crucial.

    Conclusions:

    • Structuring a dynamic approach is essential for accelerating culture change in organizations.
    • Continuous communication, feedback, evaluation, and performance measurement are vital for sustaining and accelerating evolutionary change processes.