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Change your performance measurements of there may be no future
1McChesney Associates, Coplay, PA, USA.
Abstract:
Performance measurements help to define and promote desired behaviors, activities, and attitudes within an organization. The "right" behavior must be consistent with and supportive of the strategies an organization has adopted to move it toward its preferred future. There must be vertical and horizontal integration of all performance measures to support consistent activities at all levels and in all functions. In today's world of rapid change and greater reliance on teams, there must be recognition of both individual performance and a new set of measurements to promote teamwork.