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Related Experiment Videos

Consulting--Part 1. Why consultations fail.

E D Lister1, S Pirrotta

  • 1Ki Associates, Portsmouth, NH, USA. KiAssoc@aol.com.

Physician Executive
|September 4, 1996
PubMed
Summary

Failed healthcare consultations often stem from internal politics and unclear goals. Addressing these issues is crucial for successful organizational consulting in health systems.

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Area of Science:

  • Healthcare Management
  • Organizational Consulting
  • Health Systems

Background:

  • Organizational consultants frequently engage with health care systems.
  • Understanding the dynamics of these consultations is vital for improving outcomes.

Purpose of the Study:

  • To identify key factors contributing to unsuccessful consultations between organizational consultants and health care systems.
  • To document the negative consequences of failed consultations.

Main Methods:

  • A survey was conducted with over 300 physician executives.
  • Participants shared personal experiences of unsuccessful consultations.

Main Results:

  • Internal politics significantly interfered with the consultation process.
  • Failure to establish and maintain consensual goals was a primary cause of failure.
  • Failed consultations resulted in lasting, destructive sequelae within health care systems.

Conclusions:

  • Organizational politics and undefined goals are major barriers to successful healthcare consulting.
  • Addressing these challenges is essential for effective consultant engagement in health systems.

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