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Implementation of ISO 9000 in the healthcare sector: a case study
J G Motwani1, C H Cheng, M S Madan
1Department of Management, Grand Valley State University, Grand Rapids, MI 49504, USA.
Health Marketing Quarterly
|December 9, 1995
Abstract:
In order to compete at the international level, companies are beginning to recognize ISO 9000 registration as a virtual necessity. As a result, the number of ISO certifications issued in the U.S. and Canada tripled between 1992 and 1994. By means of a case study, this paper describes how a large healthcare manufacturing organization recently achieved its ISO 9001 certification. Specifically, the strategies and the process used by the organization in obtaining the registration is explained.