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Shaping healthcare: developing a program evaluation questionnaire.

D Noonan1

  • 1Providence Centre, Scarborough, ON, Canada.

Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality
|December 8, 1996
PubMed
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This study introduces a new questionnaire to evaluate healthcare services from patient and family perspectives. This tool enhances program management and quality improvement in healthcare delivery.

Area of Science:

  • Healthcare Management
  • Program Evaluation
  • Patient Satisfaction

Background:

  • Modern healthcare delivery prioritizes quality improvement in program management.
  • Increasing focus on consumer needs and satisfaction necessitates effective service evaluation tools.
  • Evaluating services from the user's perspective is crucial for enhancing healthcare quality.

Purpose of the Study:

  • To develop and implement a program evaluation questionnaire.
  • To assess program staff and treatment services from patient and family viewpoints.
  • To explore the potential of consumer opinion tools in shaping healthcare delivery.

Main Methods:

  • Development of a program evaluation questionnaire.
  • Implementation of the questionnaire within a rehabilitation program.

Related Experiment Videos

  • Analysis of questionnaire data from patient and family perspectives.

    • Main Results:

    • The questionnaire successfully gathered patient and family feedback on program staff and services.
    • Analysis provided insights into user satisfaction and areas for improvement.
    • The study demonstrated the utility of the developed tool.

    Conclusions:

    • Consumer opinion gauges are valuable tools for healthcare quality improvement.
    • Patient and family perspectives are essential for effective program evaluation.
    • This evaluation method can significantly shape healthcare delivery and program management.