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Patient satisfaction with teleoncology: a pilot study.

A Allen1, J Hayes

  • 1University of Kansas Cancer Center, University of Kansas Medical Center, Kansas City, USA.

Telemedicine Journal : the Official Journal of the American Telemedicine Association
|April 1, 1995
PubMed
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Rural cancer patients reported high satisfaction with telemedicine consultations with their remote oncologists. This pilot study indicates patient acceptance of interactive videoconferencing (IAVC) for cancer care warrants further investigation.

Area of Science:

  • Oncology
  • Telemedicine
  • Health Services Research

Background:

  • Rural cancer patients often face challenges accessing specialized oncologists.
  • Interactive videoconferencing (IAVC) offers a potential solution to bridge geographical barriers in cancer care.

Purpose of the Study:

  • To evaluate patient satisfaction levels among rural cancer patients receiving care from remote, university-based oncologists via IAVC.
  • To compare patient satisfaction with IAVC-mediated visits versus traditional on-site consultations.

Main Methods:

  • A 12-item survey assessed satisfaction with IAVC clinical interactions among 39 rural cancer patients.
  • A subset of 21 patients completed a similar 9-item survey after an on-site visit.
  • Patient satisfaction was measured using a five-point Likert scale and compared between consultation modes.

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Main Results:

  • High patient satisfaction was observed for both initial IAVC-mediated and subsequent on-site visits.
  • Mean satisfaction scores for most survey items were above 3.0 (positive), indicating favorable patient experiences.
  • No significant dissatisfaction was noted with the telemedicine approach.

Conclusions:

  • This pilot study suggests that rural cancer patients are generally satisfied with occasional telemedicine consultations with their oncologists.
  • Patient acceptance of IAVC in cancer care is promising, supporting further research.
  • Telemedicine may be a viable option for improving access to cancer specialists for rural populations.