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Improving out-patient appointment systems.

D Worthington1, M Brahimi

  • 1Lancaster University, UK.

International Journal of Health Care Quality Assurance
|December 9, 1992
PubMed
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Implementing operational research in hospital outpatient clinics improves patient wait times, meeting the Patient's Charter standard of seeing patients within 30 minutes of their appointment. Many hospitals share similar challenges and solutions, though local studies are often necessary.

Area of Science:

  • Healthcare Management
  • Operations Research
  • Health Services Research

Background:

  • The Patient's Charter mandates that hospital out-patient clinics offer specific appointment times and see patients within 30 minutes.
  • Inefficiencies in out-patient appointment systems can lead to prolonged patient waiting times, impacting patient satisfaction and care delivery.

Purpose of the Study:

  • To evaluate the application of an operational research/operations management approach to improve out-patient appointment systems.
  • To assess the feasibility of meeting the Patient's Charter standards for appointment timeliness.

Main Methods:

  • Applied an operational research/operations management methodology to analyze and redesign the out-patient appointment system.
  • Collected and analyzed data on patient flow, waiting times, and appointment scheduling at the Royal Lancaster Infirmary.

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Main Results:

  • Successfully implemented changes to the out-patient appointment system, leading to improved efficiency.
  • Demonstrated the ability to meet the Patient's Charter standard of seeing patients within 30 minutes of their scheduled appointment time.

Conclusions:

  • Operational research and operations management provide effective solutions for optimizing hospital out-patient appointment systems.
  • While many hospitals face similar issues, localized studies are crucial for tailoring and implementing effective solutions.