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Related Experiment Videos

Chiropractic services in a staff model HMO: utilization and satisfaction.

J P Hansen1, D B Futch

  • 1Group Health Cooperative of South Central Wisconsin, Madison 53744, USA. jp.hansen@hosp.wisc.edu

HMO Practice
|February 6, 1997
PubMed
Summary

Chiropractic care utilization was studied in Wisconsin. Most patients reported high satisfaction with chiropractic services, indicating a positive patient experience.

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Area of Science:

  • Health Services Research
  • Complementary and Alternative Medicine
  • Public Health

Background:

  • Assessing chiropractic service utilization is crucial for understanding patient engagement with alternative therapies.
  • Non-Medicaid populations represent a significant segment for healthcare service evaluation.

Purpose of the Study:

  • To determine the utilization rates of chiropractic services within a specific health cooperative.
  • To evaluate patient satisfaction levels with chiropractic care received.

Main Methods:

  • Analysis of continuously enrolled, non-Medicaid members' service usage data from 1993-1994.
  • Survey of a random sample of 500 members regarding their satisfaction with chiropractic services.

Main Results:

  • Chiropractic service utilization was 5.1% in 1993 and 5.3% in 1994.
  • Highest utilization was observed in women aged 35-49 (9.5% in 1993, 9.9% in 1994).
  • Overall patient satisfaction with chiropractic care was high, with 95.8% reporting overall satisfaction.

Conclusions:

  • Chiropractic services are utilized by a small but consistent percentage of the non-Medicaid population.
  • High patient satisfaction suggests positive outcomes and experiences with chiropractic interventions.
  • Findings support the integration and accessibility of chiropractic care within managed healthcare settings.

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