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Chiropractic services in a staff model HMO: utilization and satisfaction
1Group Health Cooperative of South Central Wisconsin, Madison 53744, USA. jp.hansen@hosp.wisc.edu
HMO Practice
|February 6, 1997
Abstract:
Utilization of chiropractic services was assessed in the continuously enrolled, non-Medicaid membership of Group Health Cooperative of South Central Wisconsin in 1993 and 1994. In addition, a random sample of 500 members using chiropractic services in the last quarter of 1994 was surveyed about satisfaction with the services. A total of 5.1% and 5.3% of members used the services in 1993 and 1994, respectively. Highest utilization occurred among women aged 35 to 49, with rates of 9.5% and 9.9%. Satisfaction levels were high in all areas; 95.8% indicated overall satisfaction with chiropractic care and services.