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The Reference Laboratory's quality quest.

T L Stewart1

  • 1Reference Laboratory, Inc., Albuquerque, NM, USA.

Clinical Laboratory Management Review : Official Publication of the Clinical Laboratory Management Association
|December 8, 1996
PubMed
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A reference laboratory implemented a Quality Assurance Program in 1991, evolving it into Total Quality Management. This initiative earned special recognition for its Human Resources and Client Service programs.

Area of Science:

  • Laboratory Science
  • Quality Management Systems

Background:

  • The reference laboratory initiated a Quality Assurance Program in 1991.
  • The program subsequently evolved into a comprehensive Total Quality Management (TQM) framework.

Purpose of the Study:

  • To document the development and evolution of a Quality Assurance Program into Total Quality Management.
  • To highlight key components such as strategies, systems, policies, and procedures.
  • To showcase achievements in Human Resources Management and Client Service/Education.

Main Methods:

  • Implementation of a Quality Assurance Program.
  • Transition to Total Quality Management principles.
  • Development of supporting strategies, systems, policies, and procedures.

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Main Results:

  • Successful evolution from Quality Assurance to Total Quality Management.
  • Establishment of robust Vision and Value Statements.
  • Received Special Recognition from a clinical laboratory management association.

Conclusions:

  • The laboratory's TQM program demonstrates successful long-term quality improvement.
  • The program's focus on Human Resources and Client Service led to external validation and recognition.