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Summary
Employee surveys at St. Francis revealed that good wages, benefits, and a supportive environment drive rehabilitation staff satisfaction. This led to improved recruitment and increased patient volumes.
Area of Science:
- Healthcare Management
- Rehabilitation Services
- Human Resources in Healthcare
Background:
- Rehabilitation services faced significant staffing challenges, with approximately 50% of physical and occupational therapy positions vacant.
- Employee retention and satisfaction were identified as critical factors impacting service delivery and operational efficiency.
Purpose of the Study:
- To identify key drivers of employee satisfaction within a rehabilitation setting.
- To leverage employee feedback to improve recruitment, retention, and overall service volume.
Main Methods:
- Development, processing, and implementation of a comprehensive employee satisfaction survey.
- Analysis of survey data to pinpoint factors influencing employee morale and job satisfaction.
Main Results:
- Key satisfaction drivers identified include competitive wages, benefits, a positive work environment, collegial relationships, and supportive management.
- Following the implementation of targeted strategies based on survey results, vacant therapy positions decreased from 50% to minimal levels.
- Employee morale has significantly improved, correlating with increased inpatient and outpatient rehabilitation volumes.
Conclusions:
- A data-driven approach to understanding and addressing employee needs is crucial for enhancing satisfaction in rehabilitation settings.
- High employee satisfaction positively impacts recruitment success and drives increased patient service utilization.